Support
Wondering how to use a feature? Have a technical issue? Here are some basic guides and FAQs for Casperr's Streamlabs Desktop apps and Twitch Extensions.
Have a question not answered below or want to report a new issue? Please reach out to me on Twitter - I read every message!
Twitch Extensions
Latest Followers
Extension is telling me to configure
Twitch Extensions now need to be granted permission to view your followers. If this is your first time using the Latest Followers you can do this this by going to the Latest Followers configuration on Twitch: Creator Dashboard > Extensions > My Extensions and clicking the gear icon on Latest Followers.
If you have recently changed your password or enabled two-factor authentication, this will remove all permissions you have granted via Twitch including Latest Followers. When this happens you will have received an email from OWN3D.tv telling you how to re-authorize with them, which will also re-authorize Latest Followers.
If you need to re-authorize for any other reason you can go directly to https://id.stream.tv/login and authorize there (if it shows you already logged in/authorized just logout and back in) and that's it! Once you've done that, next time you look at the extension on your Twitch page it should be working again.
Team Members
How do I add new team members?
Team Members uses Twitch's Team functionality. Check out Twitch's Team help docs for steps on how to create, edit and add members to a Twitch team.
Streamlabs Desktop Apps
Memeboard
How do I...
All Memeboard tutorials and guides are available from the "How To" tab in the app itself.
Specific meme(s) not working
When Streamlabs Desktop opens, all the images and audio files are download from Streamlabs' cloud hosting. If only one or two specific memes are not working then the most likely cause is one of the related files has failed to download. To fix this, simply reload the Memeboard source in which the meme is not working, or reload Streamlabs Desktop itself.
Annotate and Draw!
How do I...
All Annotate and Draw! tutorials and guides are available from the settings page in the app itself.